Shipping policy

Shipping policy

Order processing
Orders are prepared within 2–5 business days. Processing times are separate from carrier transit times.

Shipping destinations
We currently ship within the United States only.

Rates and delivery estimates
Available shipping rates and estimated delivery times are shown at checkout before payment. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or circumstances outside our control.

Tracking
When tracking is available, it will be sent to the email address provided at checkout after the order ships.

Address accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact us promptly at support@shopchosenground.com if a correction is needed. Once an order has shipped, we may be unable to change the address.

Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, contact support@shopchosenground.com within 14 days of delivery. Include your order number and photos so we can review the issue and make it right.