Refund policy

Returns and size exchanges

We accept wrong-size exchange requests within 30 days of delivery. To be eligible, an item must be unworn, unused, and in its original condition.

Before sending anything back, contact support@shopchosenground.com with your order number, the reason for the return, and the replacement size you need. Please wait for approval and return instructions. Returns sent without prior approval may not be accepted.

Shipping for size exchanges

For an approved wrong-size exchange, the customer is responsible for the shipping cost to return the original item and the shipping cost to send the replacement item. We will confirm the replacement shipping cost and payment instructions before processing the exchange. Size exchanges are subject to availability.

Damaged, defective, or incorrect items

Please contact support@shopchosenground.com within 2 weeks (14 days) of delivery. Include your order number and clear photos showing the issue with the item and, where relevant, the packaging. We will review the issue and provide replacement or refund instructions. Please do not send the item back unless support asks you to do so. Customers are not responsible for return or replacement shipping costs for an approved damaged, defective, or incorrect item claim.

Return address

After support approves your return, send it to:

Chosen Ground
8156 S. Wadsworth Blvd.
Unit E-125
Littleton, CO 80128

Please contact support@shopchosenground.com and wait for approval and return instructions before sending anything back.

Made-to-order and personalized items

Made-to-order items are eligible for approved wrong-size exchanges under the terms above. Personalized items are final sale unless they arrive damaged, defective, or incorrect.

Refunds

Wrong-size returns are handled as exchanges. If a refund is approved for another eligible issue, we will notify you and issue it to the original payment method. Your bank or card provider may require additional time to post the refund.